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FAQs

What is the Asali Shop?

We are a business established and based in Nairobi, in 2016. We specialize in sourcing the best unfiltered honey brands from across Kenya and selling &delivering it direct to the public.

How can I buy your honey?

Online via our website asalishop.co.ke, via our Facebook Shop

Do you have a physical location open to the public?

We do not have a permanent physical shop open to the public. All of our products are available online. From time to time we showcase and sell our honeys at various food markets in Nairobi. Please sign up to our newsletter and social media pages for details on when and where we will be next.

Where do you get your honey from?

Most of our honey is bought directly from top little-known brands across Kenya with whom we have cultivated a personal relationship. For this reason, some of our honeys are not available in any supermarkets around Kenya.

How can we contact you?

Simply email us on support@asalishop.co.ke or call us on +254713 053769. We aim to respond to all emails within 6 hours.

About My Order

Where is my order?

When your order was received you would have received an email/sms confirming the receipt of your order. Once we dispatch your order, you will be in constant communication with our delivery team to ensure that you receive your items in time.

How long does it take to get my order delivered?

Due to the huge demand, we take 1-2 days to process your order and it takes a maximum of 5 days to get you order delivered anywhere in Kenya.

What are your shipping costs?

Our shipping are as follows:

  • Inside Nairobi CBD – Free Shipping.
  • Outside Nairobi CBD within Nairobi – KES 50
  • Outside Nairobi in any town in Kenya – KES 200

My order contained the wrong items.

We are very sorry about that. Simply email us at support@asalishop.co.ke and we will fix it.

The security sticker on my honey jar has come away from the jar

The lids on all of the jars are hygienically sealed by machine immediately after they are filled. Sometimes during transit one end of the security sticker may become detached from the glass jar. This does not mean that the jar has been opened or unsealed and it should not affect the quality of your honey.

I want to return my honey

Please note that for food safety reasons, we cannot refund honey that has been opened or used, unless the honey was contaminated or corrupted when you received it. If you are in doubt, please email us on support@asalishop.co.ke

We accept returns if you received the wrong item.

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